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BiteTheSmile docs

Competitors — see what's working for the practices near you

You don’t run your practice in a vacuum. The clinic across the road, the dental-tourism centre downtown, the chain a few blocks over — they’re all collecting reviews, posting, and quoting fees every day. The Competitors page is a calm window onto that: a daily read of the practices you want to keep an eye on, their work sitting next to yours.

For a dental practice, the part that decides bookings is reviews — what their patients say back, and how the practice answers. So that’s where this view leads. You don’t need to know everything before you start, either: add a competitor with whatever you have and attach the other sources later.

How to use it

Open Competitors and use the Add a competitor card. Pick the source you have and the rest fill in over time.

  1. Choose a source: Google listing, Instagram handle, or Facebook page.
  2. Paste the link or handle, add an optional label like “Bangkok Smile”.
  3. Press Add — the first snapshot appears in a few seconds.
  4. Open the card and attach the other sources whenever you’re ready.

Keeping a channel current

Every channel tab keeps its actions in the same spot — the top right of the channel:

  • Get latest — pull anything new since the last check. A short progress panel shows while we fetch, then the new items drop in below. On every tab.
  • Change link — point this competitor at a different page or listing. On the Google, Facebook, and TikTok tabs.
  • Unlink — remove that channel and everything captured from it. On the Google, Facebook, and TikTok tabs.

Instagram is the competitor’s anchor, so it shows Get latest only — to drop a competitor entirely, use Remove on its card in the list.

You can also grow the list from inside a competitor you already track: their Google section ends with People also search for, where one tap on + Track adds a practice Google itself flags as their rival — see Competitor Google reviews.

The app only ever reads public Google, Instagram, and Facebook data — what the practice already publishes about itself. It’s not a way to see anything private, and it never touches patient records.

Why one competitor can have several sources

A competitor is the practice, not a single feed. Google reviews show what their patients say back, Instagram shows what they say about themselves, and Facebook shows their community. Attaching all of them sharpens the AI read without using up more of your tracked-competitor slots.

Worked example

Dr. Nok runs a practice in Bangkok. A dental-tourism clinic, Bangkok Smile, has been pulling in implant patients nearby. She pastes its Google listing, labels it “Bangkok Smile”, and presses Add. Seconds later she sees their rating and recent reviews — including a run of complaints about long waits and a treatment plan that kept changing, an opening she can lead with. Later she pastes their Instagram handle too, and the app starts reading their posts alongside the reviews.

A competitor card with reviews and recent posts